1. Introduction This Privacy Policy outlines how we collect, use, store, and protect your personal information and sensitive documents when you use our eVisa application assistance services. By accessing or using our services, you agree to the terms of this Privacy Policy.
2. Information We Collect In order to provide our Comprehensive Review & Submission Service, we may collect the following types of personal and sensitive information:
Personal Information:
- Full name
- Date of birth
- Nationality
- Contact details (email address, phone number)
- Residential address
- Passport number, issue/expiry date, and other passport details
Sensitive Documents:
- Copies of passports
- Visa application forms
- Photographs for visa applications
- Travel itineraries and bookings
- Supporting documents required for the visa (e.g., proof of residence, financial records, invitation letters)
Payment Information:
- Credit or debit card details (processed securely through trusted payment providers such as Visa, MasterCard, and AMEX). We do not collect, store, or process your card information on our servers. All payment data is encrypted and securely handled by our payment provider, ensuring it never touches our systems.
3. Purpose of Collecting Information We collect and use your personal information for the following purposes:
- To process and submit your eVisa application to the relevant government authorities.
- To communicate with you regarding your application status.
- To provide customer support and respond to inquiries.
- To improve our services and website functionality.
- To process payments securely.
We only collect the information necessary to fulfill the services requested by you.
4. How We Handle and Protect Your Information We are committed to protecting your personal information and sensitive documents. To ensure your data remains secure, we have implemented the following measures:
- Encryption: All sensitive data, including passport copies and payment details, are encrypted during transmission and storage.
- Access Control: Only authorized staff have access to your information, and they are bound by strict confidentiality agreements.
- Data Storage: Your data is stored securely on protected servers with firewalls and security monitoring.
- Secure Payments: Payment details are processed through PCI-compliant third-party payment providers; we do not store your payment information.
5. Sharing of Information We do not sell, rent, or trade your personal information to third parties. Your data may be shared only in the following situations:
- With government authorities for the purpose of submitting your visa application.
- With trusted third-party service providers who assist us in delivering our services (e.g., secure payment processors).
- When required by law or to comply with legal obligations.
We ensure that any third-party partners maintain strict confidentiality and data protection standards.
6. Data Retention We will retain your personal information and sensitive documents only for as long as necessary to:
- Complete the eVisa application process.
- Comply with legal and regulatory obligations.
- Resolve any disputes or issues related to our services.
Once your data is no longer required, it will be securely deleted or anonymized.
7. Your Rights You have the following rights regarding your personal information:
- Access: You can request a copy of the personal data we hold about you.
- Correction: You can ask us to correct any inaccurate or incomplete information.
- Deletion: You can request the deletion of your data, subject to legal and service-related limitations.
- Objection: You can object to the use of your data for certain purposes.
To exercise any of these rights, please contact us at support@egypt-evisa.com
8. Cookies and Website Tracking Our website may use cookies and similar technologies to enhance user experience, analyze website performance, and improve our services. You can manage or disable cookies through your browser settings.
9. Data Transfers In some cases, your personal information may be transferred to servers located outside your country of residence. We ensure that any international data transfer complies with applicable data protection laws.
10. Changes to This Privacy Policy We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the revised policy will take effect immediately.
11. Contact Us If you have any questions or concerns regarding this Privacy Policy or how your personal data is handled, please contact us:
Email: support@egypt-evisa.com
By using our services, you acknowledge that you have read, understood, and agree to this Privacy Policy.