1. Introduction We strive to provide our customers with exceptional service and satisfaction. However, we understand that circumstances may arise where a refund is requested. This Refund Policy outlines the conditions and process under which refunds are issued for our eVisa application assistance services.
2. Eligibility for Refund Refunds are available under the following conditions:
- Before Submission: If you cancel your application before it has been submitted to the relevant government authority, you are eligible for a full refund of our service fee – no questions asked.
- After Submission: If your visa application has already been submitted to the relevant government authority, you are eligible for a 50% refund of our service fee.
- Government Fees: Any government fees or third-party charges paid as part of the visa application process are non-refundable.
3. Non-Refundable Circumstances Refunds for the service fee will always be considered based on the conditions above. However, the following must be noted:
- Government Fees: Government fees paid for the visa application process are strictly non-refundable, regardless of the outcome of the application.
- If the customer fails to provide required documents or information within the stipulated timeframe, the refund of the service fee will apply as stated above.
- Delays caused by factors beyond our control, such as government processing times, technical errors, or force majeure events, do not qualify for refunds of government fees but still allow for refunds of our service fee according to the conditions mentioned.
- If services have already been rendered in full, including the completion of application review and submission, the 50% refund of our service fee will apply unless the application is rejected, in which case a full refund of the service fee will be issued.
4. Partial Refunds In cases where our review process has commenced but the application has not yet been submitted, a partial refund may be offered at our sole discretion, depending on the level of service already provided.
5. Refund Request Process To request a refund, please follow these steps:
- Contact our customer support team via email at support@egypt-evisa.com.
- Provide the following details:
- Your order number or reference ID
- Payment details
- Reason for the refund request
- Allow up to 7 business days for us to review and process your request.
6. Refund Timeline
- Once your refund request has been approved, we will initiate the refund process.
- Refunds will be credited back to the original payment method used during the transaction.
- The timeline for refunds is as follows:
- 5-10 business days for credit or debit card payments.
- A confirmation email will be sent once the refund has been processed.
7. Contact Us If you have any questions or require assistance regarding this Refund Policy, please contact us:
Email: support@egypt-evisa.com
By using our services, you acknowledge that you have read, understood, and agree to this Refund Policy.